Return & Exchange Policy

We want you and your little ones to love everything you purchase from CHU! If you are not completely satisfied with your order, we are here to help.

1. Return Window

We offer a 30-day return and exchange policy. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• Unworn, unwashed, and in the exact same condition that you received it.

• In its original packaging with all original tags attached.

3. How to Initiate a Return or Exchange

To start a return or exchange, please contact us through our Contact Us page or email us with your Order Number and the reason for the return. Our support team will provide you with clear instructions on where to send your package.

4. Exchanges (Size or Product)

If you need a different size for your child, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and inspected, we will process the exchange and ship the new size/item to you.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

6. Return Shipping Costs

• Customers are responsible for paying their own shipping costs for returning items, unless the item received was damaged or incorrect.

• Original shipping costs paid at checkout are non-refundable.

7. Damaged or Defective Items

We carefully inspect all kids' apparel before shipping, but if you happen to receive a defective or damaged product, please contact us immediately with photos of the issue. We will make it right and send a replacement at no extra cost to you.