Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us first at seble99@hotmail.com. Once your return request is approved, items must be sent to the appropriate fulfillment facility listed below based on your location:

Return Addresses (By Region)

Important Note: The return addresses above are strictly designated for product returns. Please do not send letters, notices, or other general mail to these locations as they cannot be accepted and will be returned to sender.

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers are responsible for covering their own return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Restocking Fee: A 10% restocking fee will be deducted from your total refund amount upon return inspection.

You can always contact us for any return question at seble99@hotmail.com or call us at +1 647-607-4090.

Order Cancellations

You may request an order cancellation within 15 minutes of placing your order. Once this 15-minute window has passed, the order enters fulfillment processing and cannot be canceled, but you can initiate a return upon receiving the item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the 10% restocking fee) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at seble99@hotmail.com.