Shipping policy

# Shipping Policy Thank you for visiting and shopping at CHU Gifts (chugifts.com). Below are the terms and conditions that constitute our Shipping Policy. --- ### Processing Time * All orders are processed within **1–3 business days** (Monday through Friday, excluding weekends and holidays). * Orders placed on weekends or holidays will begin processing on the next business day. * If we experience a high volume of orders or unexpected delays, we will notify you via email. --- ### Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and order weight. * **Standard Shipping:** Estimated delivery within **3–7 business days**. * **Express Shipping:** Estimated delivery within **1–3 business days** (where available). *Note: Delivery times are estimates and start from the date of dispatch, not the order date.* --- ### Order Tracking Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking information will become active within 24 hours. --- ### Customs, Duties, and Taxes CHU Gifts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the responsibility of the customer. --- ### Damaged or Lost Items If you received your order damaged, or if your package is lost in transit, please contact us immediately at **seble99@hotmail.com** with your order number and photos of the damaged item. We will work with you to resolve the issue promptly. --- ### Contact Us If you have any questions about our Shipping Policy, please contact us at: * Email: seble99@hotmail.com * **Website:** https://chugifts.com